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Faqs

Frequently Asked Questions

Which Methods of Payment Do You Accept?

Flexible payment options, including USD, EUR as well as many other international currencies. This saves our customers time and FX fees, allowing us the flexibility and competitive edge in an industry where fast payment clearing and delivery of products is of the utmost importance.

Does Mana Minds Supply Products for Different Regions?

Yes, we supply products for a wide range of regions depending on the product. In cases where a product is only redeemable in a specific region a VPN may be required.

How Do I Open An Account With Mana Minds?

Fill in the Merchant Application Form, once approved you can start sourcing from our extensive selection of digital gift card products.

How Long Does It Take To Receive an Order?

Our delivery times vary depending on the availability and stock levels at the time of ordering. On average we aim to complete full delivery of all orders within 3 working days unless otherwise specified. Please note that products will only be dispatched upon receipt of sums due in cleared funds in the Mana Minds bank account unless agreed otherwise.

Can I Cancel An Order?

Orders received by us are processed immediately and go straight to our system to be sent. We regret that, once you have placed your order and payment has been received, we cannot cancel or amend it unless under extreme circumstances. Any changes or cancellations will incur an administration charge.

What Is Your Return Policy?

We do not accept returns of unwanted or non-faulty items.


In the case of the files are already used, redeemed, damaged or not being the correct codes upon arrival. Make sure to report to our customer service team within 3 working days via email at info@manaminds.com. All claims shall be waived if they fall outside this timescale.


Faulty goods may need to be proven by sending us a picture of the damaged product, along with a returns form for inspection. If liability is accepted, we will refund you for the cost of the goods or resend new products. Liability will never exceed the value of the goods.

PHONE:

+371 24992388

EMAIL:

info@manaminds.com

LOCATION:

21-38 Latvia, LV-1006